GETTING STARTED
How do I activate my account?
To get started, navigate to our Wholesale site at shopstaging.maryruthorganics.com and click “Login” in the top right corner. Select “Forgot Password?” and enter the email address associated with your account. We’ll send you an email so you can set up your password and access your new account. You’re now ready to start ordering!
MY ACCOUNT
How can I update my account information?
Account information is stored under the “My Account” page. There, you can update your profile information, email preferences, address book, and update your password.
To navigate to your account page, click the company name in the top right corner of any page. Select “Account Overview”.
How can I update my payment information?
Payment information is stored under the “My Account” page. Navigate to the “My Account” page and click “Settings”. There, you can update your credit card information or ACH payment information.
How can I reset my login or update password?
If you are not logged in, click “Login” in the top right corner. Select “Forgot Password?” and enter the email address associated with your account. We’ll send you an email so you can reset your password and access your account.
If you are logged in and would like to update your password, navigate to the “My Account” page by clicking your name or company name in the top right corner of any page. Click on the “Settings” tab from the left side menu. Select “Update Your Password”. Enter your current password and your new password. You’re all set!
ORDERS
What options do I have to pay for my order?
Orders placed online can be paid using credit cards or ACH Payment. Your credit card or ACH payment information can be updated in the “My Account” page in the “Billing” section.
How long does it take to pack/ship my order?
Once an order is placed, your products will generally ship within 2-5 business days.
*Due to overwhelming demand we are seeing longer shipping times of 10-14 business days.
How can I track my order?
Once your order ships, you can find your order's tracking number in the "Account Overview" section of your My Account page. Just click on the order number and the tracking number will be located in the Order Details section. This will help you keep an eye on your package and plan for its arrival!
How can I easily reorder products?
To easily reorder products from previous orders, click "Reorder Items" in the Purchases section in your “My Account” page. You can quickly add the same items and quantities to your cart and checkout in no time!
How can I pull an order invoice?
Your invoice can be found on your “My Account” page. To navigate to your account page, click your name or company name in the top right corner of any page. Click “Account Overview”.
To find an invoice, click “Billing” from the left side menu, then select “Invoices”.
Click on an invoice you would like to download. On the invoice page, click “Download as PDF”.
PROMOTING MARYRUTH’S
Where can I find images of the products to share on social media?
Images can be found on our Product Pages. Product pages include detailed product information, wholesale pricing, suggested retail prices, and more!
Marketing Materials page is coming soon!
Can I list MaryRuth products on my personal business website?
Please note, at this time we are not allowing the sale of our products online. However, we do allow our products to be made available online within password-protected patient portals. Additionally, we encourage you to promote on any of your social channels, email lists, website, etc. letting your customers/clients know you're carrying MaryRuth’s products.
SUPPORT
Where can I reach out if I have questions about product information, my order, or general inquiries about my account?
We want you to have all the information you need and we are committed to providing you with the best possible service and products. If you have any questions, please do not hesitate to contact our Wholesale Support Team at wholesalesupport@maryruthorganics.com.